Conditions

Major Appliance Inventory Conditions

 DescriptionFactory CartonWarranty
New Condition Major Appliances received via Special Order that were subsequently cancelled by Lowe’s customer prior to delivery. These units are still in the original factory carton. Full Warranty from Manufacturer
Scratch / Dent Major Appliances with scratches / dents that were discovered prior to customer delivery. Please note that merchandise in this condition is fully operational. The original factory carton has been removed but these units are protected with corner boards and are wrapped in protective film. Full Warranty from Manufacturer
Repaired / Refurbished Major Appliances returned by customers within 60 days of purchase. These units have subsequently been refurbished by a factory trained technician or in many cases, were inspected by the technician and found to be operational and not needing repair.  Some units may have minor cosmetic scratches / dents, although most appear in like-new condition. The original factory carton has been removed but these units are protected with corner boards and are wrapped in protective film. Residual Warranty from Manufacturer based on original sale date.
Customer Returns Major Appliances that have been returned by customers within 60 days of purchase, but have NOT been inspected for repair by a factory trained technician. Units in this class may include fully operational units which  a customer exchanged due to customer preference for an alternate model or were returned and reported defective by the original customer. However all units within this auction class are still eligible for repair under the manufacturer warranty.  Also, some units may have minor cosmetic scratches / dents, although most units should appear in like-new condition. Buyer is responsible for inspection and coordination of warranty repair (if required). The original factory carton has been removed but these units are protected with corner boards and are wrapped in protective film. Residual Warranty from Manufacturer based on original sale date.
Customer Haul Away These are customer units which have been replaced by new appliances. Product is used, may be several years old, and may or may not be in working order. Lowe's customers requested removal of these appliances during the new product delivery process. These units are USED and are not shipped with protective packaging. These units are USED and do not include a warranty.

 

 

Lowe's Non-Major Appliance Conditions

 DescriptionFactory Carton
New Condition Parcel items still in new condition but identified by Lowe's as surplus and/or obsolete inventory. These units are still in the original factory carton.
Customer Returns Parcel items that have been returned by customers, but with packaging that has been opened and not suitable for resale. This product may include items that are used, damaged, defective, missing pieces, or may be in good condition with only the packaging opened. The factory carton is either opened or missing on these items.