Product Conditions

Major Appliance Inventory Conditions

 
Description
Factory Carton
Warranty
New Condition
Major Appliances received via Special Order that were subsequently cancelled by Lowe’s customer prior to delivery.
These units are still in the original factory carton.
Full Warranty from Manufacturer
Scratch / Dent
Major Appliances with scratches / dents that were discovered prior to customer delivery. Please note that merchandise in this condition is fully operational.
The original factory carton has been removed but these units are protected with corner boards and are wrapped in protective film.
Full Warranty from Manufacturer
Warrantied Customer Returns
Major Appliances that have been returned by Lowe's customers. Units in this class may include fully operational units which a customer exchanged due to customer preference or units that were reported defective and needing repair. These units have not been tested or inspected by Lowe's.
The original factory carton has been removed but these units are protected with corner boards and are wrapped in protective film.
Appliance Shield Repair Coverage Included Transferable 1 Year Repair Protection Plan.
Click here for more information.
Customer Returns
Major Appliances that have been returned by Lowe's customers. Units in this class may include fully operational units which a customer exchanged due to customer preference or units that were reported defective and needing repair. These units have not been tested or inspected by Lowe's.
The original factory carton has been removed but these units are protected with corner boards and are wrapped in protective film.
A residual portion of the Manufacturer Warranty may or may not be available depending on the policy of each manufacturer. Buyer responsible for verification
Customer Haul Away
These are customer units which have been replaced by new appliances. Product is used, may be several years old, and may or may not be in working order. Lowe's customers requested removal of these appliances during the new product delivery process.
These units are USED and are not shipped with protective packaging.
These units are USED and do not include a warranty.
Salvage
Damaged items that may not be functional. Items will have significant cracks and dents, broken glass, and missing parts.
These units are not shipped with protective packaging.
No Warranty

LOWE'S NON-MAJOR APPLIANCE CONDITIONS

 
Description
Factory Carton
New Condition
Parcel items still in new condition but identified by Lowe's as surplus and/or obsolete inventory.
These units are still in the original factory carton.
Customer Returns
Non-appliance store returns that have been returned by customers, but with packaging that has been opened and not suitable for resale. This product may include items that are used, damaged, defective, missing pieces, or may be in good condition with only the packaging opened.
The factory carton is either opened or missing on these items.